Returns and Refunds

If goods are to be returned you must notify The BottleShop within 14 days of receiving the goods. To do this please e-mail our Website Manager charlotte@bottle-shop.co.uk , with your order number as the subject line and she will assist with the return. All goods must be returned in their original packaging and in a sellable condition; you have 14 days to return the goods from notification date. You will be refunded for the goods once received, minus applicable shipping costs and any discounts applied, unless the return concerns faulty or damaged goods.

If there is a problem with your order or items are faulty, you must inform The BottleShop within 30 days of receipt of the order to obtain a refund. To report a problem please contact our Website Manager at charlotte@bottle-shop.co.uk . We are unfortunately unable to offer refunds after this time period has elapsed.

You have the right to cancel your order ahead of shipment, once an order is shipped it can not be cancelled.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our Website Manager charlotte@bottle-shop.co.uk and we will issue either a resend of the order, or a full refund, whichever is preferable.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

 

VAT & Customs/Import Charges for Online Orders

 

As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver.

Orders (including gifts) outside of the EU may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.

These terms and conditions do not affect your statutory rights.

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