Terms and Conditions

Please read these terms and conditions carefully, by using The BottleShop website, you indicate that you accept these terms of use and agree to abide by them. The BottleShop reserve the right to make changes to the website and amend these Terms & Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms. This does not affect your statutory rights as a consumer.

By placing your order with The BottleShop you are agreeing to the terms and conditions set out below. Use of any functionality of The BottleShop website constitutes acceptance of the Terms and Conditions.

You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK. When ordering and making a payment you will be required to confirm that you are aged 18 or over. If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. An adult over the age of 18 will be required to sign for delivery, Parcel Force reserve the right to refuse delivery if the recipient is believed to be under 18 and valid ID is not provided.

We aim to ensure that all prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value.

We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.

We make every effort to ensure that the information on this website is correct. However, The BottleShop takes no responsibility and shall not be held liable for information that is incomplete, inaccurate or out of date.

Even where your payment is accepted by our systems, no contract shall exist until The BottleShop have dispatched the items to you.

The BottleShop will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.

Payment can only be made using credit/debit cards through WorldPay or Paypal.

Card payments are made through a secure server. The BottleShop do not store your financial details. Your personal details are not passed to any third party.

Payment will be taken at the time of ordering.

Customers are welcome to print a copy of our Terms & Conditions and keep it for their own records.

The BottleShop is a limited company registered in England and Wales under company number 07392845, The Bottle Shop Ltd, Unit 4 Blackwall Trading Estate, London, E14 0JP.

Returns, Refunds & Cancellations

For our full returns, refunds and cancellations information please see our Returns & Refunds information page.

Please note: We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

Privacy Policy & Cookies

By registering your details on our website, you consent to The BottleShop maintaining, recording, holding and using personal data we collect about you. We promise to never share or disclose your personal information with anyone else unless legally obliged to by the Government agencies. We are fully committed to the Data Protection Act 1998, and are dedicated to the privacy of your information.

When you register as a customer, you opt in to receive regular email newsletters and offers. However if you would prefer not to receive emails from us, please contact us by emailing charlotte@bottleshop.co.uk to opt out. We will never pass on your details to a third party for marketing purposes. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks. We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your expressed permission.

We do not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information you will be asked to consent to the processing and transfers of your Personal Information. If you would prefer that we don’t collect any Personal Information from you, please do not provide us with any such information. We will use the Personal Information you provide us only for the purposes of processing your orders and responding to any comments or questions you have.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of The BottleShop, such as information regarding which of our pages are most popular and general website administration.

This website uses 'cookies', short pieces of data that are sent to your computer when you visit a website. This helps us recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with better service. We also use cookies for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Cart.

Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.

Copyright & IP Rights

All content included on this website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of The BottleShop, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by The BottleShop.

This page was last updated November 2017.

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